@book{24,
	author = {West, Jessamyn,},
	title = {Digital versus non-digital reference :},
	publisher = {Haworth Information Press,},
	year = {2004.},
	address = {Binghamton, NY :},
	note = {"Co-published simultaneously as The reference librarian, number 85, 2004."},
	url = {http://www.loc.gov/catdir/toc/ecip0416/2004006246.html}
}