Cassell, Kay Ann, <br/><br/>
Managing reference today :  new models and best practices / 
Kay Ann Cassell. 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Understanding reference services and collections today -- Moving toward new models of reference services -- Identifying new ways of providing reference services and communicating with users -- Choosing newer and better staffing models for ways of utilizing staff -- Providing outreach -- Bringing necessary change to the education and training of reference librarians -- Keeping up with change through more effective assessment -- Accepting how reference resources necessarily shape reference services -- Preparing to better serve our patrons today and tomorrow. 
<br/><br/><label>ISBN: </label>9780810892224 
<br/><br/><label>LCCN: </label>2017022504 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)<br/>Electronic reference services (Libraries)
<br/><br/><label>LC Class. No.: </label>Z711 
<br/><br/><label>Dewey Class. No.: </label>025.5/2