TY  - BOOK
AU  - Cassell,Kay Ann
TI  - Managing reference today: new models and best practices 
SN  - 9780810892224
AV  - Z711 
U1  - 025.5/2 23
PY  - 2017///]
CY  - Lanham
PB  - Rowman & Littlefield
KW  - Reference services (Libraries)
KW  - Electronic reference services (Libraries)
N1  - Includes bibliographical references and index; Understanding reference services and collections today -- Moving toward new models of reference services -- Identifying new ways of providing reference services and communicating with users -- Choosing newer and better staffing models for ways of utilizing staff -- Providing outreach -- Bringing necessary change to the education and training of reference librarians -- Keeping up with change through more effective assessment -- Accepting how reference resources necessarily shape reference services -- Preparing to better serve our patrons today and tomorrow
ER  -