Statistics, measures, and quality standards for assessing digital reference library services :  guidelines and procedures / 
Charles R. McClure ... [et al.]. 
 - Syracuse, N.Y. :  Tallahassee, Fla. :  Information Institute of Syracuse, School of Information Studies, Syracuse University ;  School of Information Studies, Information Use Management and Policy Institute, Florida State University,  [2002?] 
 - v, 104 p. :  ill., forms ;  28 cm. 
<br/><br/>Includes bibliographical references (p. 102-103). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)--Statistics.<br/>Electronic reference services (Libraries)--Evaluation.<br/>Electronic reference services (Libraries)--Standards.<br/>Reference services (Libraries)--Statistics.<br/>Reference services (Libraries)--Evaluation.<br/>Reference services (Libraries)--Standards.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Statistics.
<br/><br/><label>National Agricultural Library Call No.: </label>Z711.45  / .S73 2002