01658cam a22003375a 45000010009000000050017000090080041000260350013000670350020000800400028001000420014001280700023001420720009001652450162001742600247003363000039005833360026006223370028006483380027006765040054007036500059007576500059008166500058008756500048009336500048009816500047010296550079010767000024011557100080011797100061012591313128220261026150856.0030321s2002    nyuak    b   s000 0 eng d  a13131282  a(OCoLC)50652591  aEEXcEEXdAGLdDPLdDLC  alccopycat0 aZ711.45b.S73 2002 0aX20000aStatistics, measures, and quality standards for assessing digital reference library services :bguidelines and procedures /cCharles R. McClure ... [et al.].  aSyracuse, N.Y. :bInformation Institute of Syracuse, School of Information Studies, Syracuse University ;aTallahassee, Fla. :bSchool of Information Studies, Information Use Management and Policy Institute, Florida State University,c[2002?]  av, 104 p. :bill., forms ;c28 cm.  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes bibliographical references (p. 102-103). 0aElectronic reference services (Libraries)vStatistics. 0aElectronic reference services (Libraries)xEvaluation. 0aElectronic reference services (Libraries)xStandards. 0aReference services (Libraries)vStatistics. 0aReference services (Libraries)xEvaluation. 0aReference services (Libraries)xStandards. 7aStatistics.2lcgft0https://id.loc.gov/authorities/genreForms/gf20140261811 aMcClure, Charles R.2 aFlorida State University.bInformation Use Management and Policy Institute.2 aSyracuse University.bInformation Institute of Syracuse.