01938cam a22004095a 4500 13131282 20261026150856.0 030321s2002 nyuak b s000 0 eng d 13131282 0 ibc copycat 2 ncip 20 y-gencatlg acquire 2 shelf copies policy default (OCoLC)50652591 EEX EEX AGL DPL DLC lccopycat Z711.45 .S73 2002 X200 Z711.45 .M33 2002 Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure ... [et al.]. Syracuse, N.Y. : Information Institute of Syracuse, School of Information Studies, Syracuse University ; Tallahassee, Fla. : School of Information Studies, Information Use Management and Policy Institute, Florida State University, [2002?] v, 104 p. : ill., forms ; 28 cm. text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references (p. 102-103). Electronic reference services (Libraries) Statistics. Electronic reference services (Libraries) Evaluation. Electronic reference services (Libraries) Standards. Reference services (Libraries) Statistics. Reference services (Libraries) Evaluation. Reference services (Libraries) Standards. Statistics. lcgft https://id.loc.gov/authorities/genreForms/gf2014026181 McClure, Charles R. Florida State University. Information Use Management and Policy Institute. Syracuse University. Information Institute of Syracuse. 28 28 0 0 0 0 MAIN MAIN 2026-10-26 0 BLS000028 2026-10-26 15:21:11 1 2026-10-26 BOOK