guidelines and procedures McClure, Charles R. Florida State University Information Use Management and Policy Institute. Syracuse University Information Institute of Syracuse. text bibliography Statistics. nyu Syracuse, N.Y Tallahassee, Fla Information Institute of Syracuse, School of Information Studies, Syracuse University School of Information Studies, Information Use Management and Policy Institute, Florida State University [2002?] 2002 monographic eng

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v, 104 p. : ill., forms ; 28 cm. Charles R. McClure ... [et al.]. Includes bibliographical references (p. 102-103). Electronic reference services (Libraries) Statistics Electronic reference services (Libraries) Evaluation Electronic reference services (Libraries) Standards Reference services (Libraries) Statistics Reference services (Libraries) Evaluation Reference services (Libraries) Standards EEX 030321 20261026150856.0 13131282