TY  - BOOK
AU  - McClure,Charles R.
ED  - Florida State University.
ED  - Syracuse University.
TI  - Statistics, measures, and quality standards for assessing digital reference library services: guidelines and procedures 
PY  - 2002///?]
CY  - Syracuse, N.Y., Tallahassee, Fla.
PB  - Information Institute of Syracuse, School of Information Studies, Syracuse University, School of Information Studies, Information Use Management and Policy Institute, Florida State University
KW  - Electronic reference services (Libraries)
KW  - Statistics
KW  - Evaluation
KW  - Standards
KW  - Reference services (Libraries)
KW  - lcgft
N1  - Includes bibliographical references (p. 102-103)
ER  -