@book{48,
	author = {Dougherty, Richard M. and Dougherty, Richard M.},
	title = {Streamlining library services :},
	publisher = {Scarecrow Press,},
	year = {2008.},
	address = {Lanham, Md. :},
	note = {Rev. ed. of: Scientific management of library operations. 2nd ed. 1982.},
	url = {http://www.loc.gov/catdir/toc/ecip082/2007040288.html}
}